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Terms and conditions

Terms and conditions

This document is valid if located at https://bubble.ru/en/agreement.

Published: 20.09.2019
Came into effect: 20.09.2019

These terms and conditions define the usage of the Website and the App by the Users and are a legally-binding instrument.
By using the Company’s Website and App the User confirms that they have read, accepted and unconditionally agreed with the terms, requirements, and conditions listed in the present document (“Terms and Conditions”). In the case where the User doesn’t agree with these conditions, the User must discontinue the use of the Website and the App.

User
The fully capable individual using the Website or the App or placing Orders on the Website or the App, or specified as the recipient of the Products, or user of the Products purchased on the website bubble.ru, exclusively for personal, family, home and other needs unrelated to entrepreneurial activity.
Company
«BUBBLE» LLC, TIN 7714938363,
address: Russian Federation, Moscow,
Leningradsky prospect house 15, build. 12, 4th floor, fac. V, room 2.
Website
Site owned by the Company, located on a server in Moscow and having an internet address https://bubble.ru (including all levels of the specified domain, both functioning on the date of acceptance of this Agreement by the User, and launched and put into operation during the entire period of its validity) and available to Users through the website, mobile version of the website, applications and other resources, which is the result of intellectual activity in the form of computer programs.
It presents the Creations and the Products offered by the Company to Users for buying Creations and Digital Books, placing Orders, as well as the terms and the Procedure of payment for Creations and Digital Books, their provision, delivery of Orders to Users, Digital Content.
App
Computer program under the name “BUBBLE Comics” for smartphones, tablets and other devices (at the Company’s discretion), which includes program code, unique design choices, musical score, and other copyright objects, and belongs to the Company.
The App is available for devices with iOS mobile operating system in the App Store by this link: https://itunes.apple.com/us/app/bubblecomics/id1453841223
and for devices with Android mobile operating system in the Google Play by this link: https://play.google.com/store/apps/details?id=digital.neuron.bubble
Digital content
Contents of the Website and the App that include the catalog of Creations, their descriptions, authors of Creations, characters of Creations, order of reading Creations, procedure and options or buying Creations and Digital versions of Creations, audio- and video recordings related to Creations and the Company’s business, design elements, text, graphic images, illustrations, scripts, programs, sounds, other objects and compilations of them, contacts and other information located on the Website or the App.
Creations
(each individually - “Creation”) - legally protected results of individual activity: texts of literary works (including their translations), their titles, graphic images, synopsis, annotations, digital copies of Creations, and any other digital content related to Creations and located on the Website and on the App.
Digital version, Digital book, Digital single
Digital version of Creations, available for purchase through the Website of the App and available for viewing solely through the “Library” section of the User’s account on the App. Procedure, methods , and devices on which the viewing is possible can be changed at the Company’s discretion.
Purchase of the Digital version of the Creation, Digital book, Digital single (Purchase of Creations, Purchase)
Purchase of the non-exclusive license for the Digital versions of the Creation and other content available for viewing through the App, made by the User through the Website or through the App.
Product
Book products, souvenir products, and other products presented in the catalog on the Website or on the App.
Order
Duly executed User's request for the delivery to the address specified by User out of the list of Products selected on the Website or the App.
The assignment of a unique identification number serves as the confirmation of the order.
Cancellation of the Purchase, Digital versions of Creations, Order or Product
Technical action of the Company, which does not imply the Company's refusal to execute the contract, which is carried out on the Website or the App and states the fact that some of the Digital versions of Creations during Purchase (Digital versions of Creations cancellation), all Digital versions of Creations during Purchase (Purchase cancellation), some of the Products in the Order (Partial cancellation) or all the Products in the Order (cancellation of the Order) are not transferred to the User on the current Order.
The Company is obliged to notify the registered Users of all cases of cancellation - including cases of refusal of the Products at the initiative of the User - by sending an electronic message about the cancellation to the e-mail address specified by the User during Purchase an Order of the Product.
Delivery service
The third party providing delivery services of Orders to Users under the contract with the Company.

1. General regulations

1. General regulations
  1. 1.1. The website and the App are owned and administered by the Company.
  2. 1.2. By making a Purchase of Creations and ordering the Product, the User agrees to the terms of Sale (hereinafter referred to as "the Terms") set out below.
  3. 1.3. These Terms, except for clause 3.9 "Pre-order", as well as information about the Products presented on the Website, are a public offer in accordance with article 435 and part 2 of article 437 of the civil code of Russian Federation.
  4. 1.4. The relations between the User and the Company are subject to the provisions of the civil code on retail sale (paragraph 2 Chapter 30), license agreement (section VII, chapter 69), as well as the Law of the Russian Federation "On consumer protection" of 07.02.1992 № 2300-1 and other legal acts adopted in accordance with them.
  5. 1.5. The Company reserves the right to make changes to these Terms and Conditions without notifying the User, therefore, the User undertakes to regularly monitor changes in the terms and Conditions posted on the Website or on the App. After the changes come into effect the use of the Company’s Website or App by the User will be regulated by the changed agreement.
  6. 1.6. In compliance with full and unconditional agreement with present Terms and Conditions, the User confirms their agreement with the fact that by buying Digital versions of Creations the User is provided with a non-exclusive license for personal non-commercial use of the Creation only.
    This license does not grant the User any property rights for the existing Creations. Definitions such as “Purchase” and “Sell”, including any other definitions, when applied to Digital versions of Creations (including Digital versions of Creations that are provided by the Company free of charge) mean the provision of the license exclusively in accordance with the conditions described above.
  7. 1.7. The User accepts and agrees with the fact that the Digital content on the Website or the App, the Creations and the Digital versions of Creations can be unavailable for viewing, use and demonstration on certain conditions, such as restrictions put up by the Company or the owners and licensors of the Creations (further referred to as the “Authors”), or in case of the Company or the Authors not possessing the rights necessary for the Creations distribution. The Company has the right to change or suspend the provision of the Creations at any given moment.
  8. 1.8. The User agrees to the Terms by clicking “Proceed to the payment” at the last stage of making a Purchase of Digital versions of Creations or Ordering the Product through the Website or the App. The performance of these actions is a fact confirming the conclusion of the contract between the User and the Company
  9. 1.9. Terms of sale contain items with active hyperlinks to specific thematic sections with more detailed information, which are an integral part of the Terms of sale.
    The method of providing access to certain parts of these Terms by means of active hyperlinks is a generally accepted method of placing information on the Internet.
  10. 1.10. In the case of promotional events- promotions, in terms of promotions posted on the Website or the App, may be established special provisions governing the procedure for Purchases, Orders and returns of Product.
    In this case, the terms of these promotions are an integral part of the Terms of sale and shall be applied to persons taking part in the promotion.
    Purchase of Creations, making a promotional Order and/or fulfilling other conditions of participation in the promotion means that the User agrees to the terms of the relevant promotion.

2. Authorization on the Website and the App, access to the Website and the App

2. Authorization on the Website and the App, access to the Website and the App
  1. 2.1. To gain an access to the full functionality of the Website and the App, buy the Creations, and place Orders of Products the User must undergo a procedure of authorization on the Website and/or the App.
  2. 2.2. In order to undergo the procedure of authorization on the Website or the App the User must provide the Company with their phone number to receive the confirmation code in order to confirm the User’s identity and enter the personal account on the Website and/or the App, or use an existing account in one of the following social networks (including domains of all levels, mobile versions and apps):
  3. 2.3. The Company is not responsible for the accuracy and correctness of the information provided by the User during Authorization.
  4. 2.4. The User undertakes not to disclose to third parties the login and password specified during authorization.
    In case the User has any suspicions regarding the security of his information used for authorization or the possibility of their unauthorized use by third parties, the User shall immediately notify the Company by sending an e-mail to the address help@bubble.ru.
  5. 2.5. The User has no right to provide access to the Website or the App to third parties through the User’s account.
  6. 2.6. Undergoing the authorization procedure on the Website or the App, the User agrees to receive service messages sent about the status of the order and/or the Products in the User's shopping cart to the e-mail address specified during registration and/or via SMS and/or push notifications and/or through messenger applications for smartphones to the phone number specified by the User during registration and/or ordering.
    The User's refusal to receive these messages is impossible for technical reasons.
  7. 2.7. By authorizing on the Website or the App the User agrees to and accepts the Company’s right to personalize provision of services according to the present Terms, including recommendations of Creations, services of the Website and the App, or any other products and services.
  8. 2.8. The Company has the right to discontinue the Website and/or the App, block or terminate the User’s access to the Website and/or the App.

3. Registration and terms of execution of the Purchase of Creations and the Order of Products

3. Registration and terms of execution of the Purchase of Creations and the Order of Products
  1. 3.1. The User’s order and Purchase are placed independently by the User through the Website or the App.
  2. 3.2. When ordering, the User must specify the following information:
    • - Phone number;
    • - Address of delivery;
    • - Method of delivery;
    • - Full Name of the User or Recipient of the Order;
    • - Method of payment;
    • - The User’s comments (if needed).
  3. 3.3. When Purchasing Digital versions of Creations the User must specify the following information:
    • - The User’s e-mail address;
    • - Method of payment.
  4. 3.4. If the User has placed an Order for the Products in a quantity exceeding 10 product units of one name, and if the Company does not have the necessary quantity of the ordered Products in stock, the Company shall inform the User by sending an electronic message.
    The message is sent to the e-mail address specified during registration.
    The User has the right to agree to accept the Products in the quantity available from the Company or to cancel this item of the Products from the Order.
    In case of non-response of the User within 3 days, the Company reserves the right to delete this Product from the Order.
  5. 3.4.1. The Company has the right to cancel the User's Orders containing Products which the User has previously refused to pay for one or more times, indicating the reasons not related to the presence of defects in these Products.
  6. 3.4.2. The Company has the right to refuse to form a contract and place an Order if the User has already issued and have not received other previously issued Orders for a total amount of five thousand rubles or more.
  7. 3.5. Information about the availability of Products in the warehouse of the Company and the expected date of delivery of the Product to the warehouse of the Company are specified on the Website on the product page.
    The deadline for receipt of the Order by the User depends on the address and region of delivery, the work of a particular delivery Service and does not directly depend on the Company.
  8. 3.6. All information materials about the Digital versions of Creations and Products presented on the Website or the App are for reference purposes only and cannot fully convey accurate information about the properties and characteristics of the Digital versions of Creations and Products, including colours, sizes and shapes.
    If the User has any questions regarding the properties and characteristics of the Digital versions of Creations and Products, the User should contact the Company before placing the Order.
  9. 3.7. If in accordance with the requirements of the law, it is necessary to check the performance of the Product before transferring it to the User, such testing is carried out at the Company's warehouse before transferring the Product to the Delivery service.
  10. 3.8. Characteristics of the sales of Damaged Products
  11. 3.8.1. The Company has the right to offer for sale the Products having the shortcomings specified in the description of Products on the website, and in the accompanying documentation to Products.
  12. 3.8.2. In case the User discovers defects that were not specified by the Company when selling the Products, the User has the right to make demands for free elimination of defects, replacement or termination of the contract, provided by the law, if he proves that the defects arose before the transfer of the Products to the User or for reasons that arose before the transfer.
  13. 3.8.3. In all other respects, these Terms apply to the damaged Products.
  14. 3.9. Cancellation of Purchase, Order or partial Cancellation
  15. 3.9.1. Cancellation of the Purchase, Order or Partial cancellation is made on the initiative of the User or the Company.
    Company shall cancel the Purchase or Order if there is a significant change in the circumstances from which the User and the Company proceeded with the when processing the Purchase or the Order and which made the execution of the Order impossible.
  16. 3.9.2. If the execution of the Order by the Company has become impossible for reasons beyond the will of the User or the Company (in the case of closing the region of delivery by the delivery Service, changes in customs rules and procedures, closing the pickup point selected by the User as a method of delivery, and other circumstances that prevent the transfer of Products in an agreed manner, including in the case of loss of the Order upon delivery, the absence of Products from the supplier of the Products, non-receipt of Products to the Company's warehouse, lack of Products in stock due to the exposed defect during the processing of the Order, re-shipment or inoperable Products, etc.), the Company shall immediately notify the User by sending an e-mail to the e-mail address specified during registration on the Website, and the User shall cancel the contract of sale or agree on new terms of delivery of Products by placing a new Order, if the Products are on sale.
    Failure to place a new Order for the Products within 10 calendar days from the date of cancellation of the Order is considered a refusal of the User from the contract of sale of Products in respect of which execution has become impossible.
  17. 3.9.3. In case of cancellation of a prepaid Purchase, Order or Products, the funds for cancelled prepaid Digital versions of Creations or Products may be used by the User to pay for new Purchases, Orders or at the request of the User returned by the Company to the User in accordance with the rules of clause 6.3. of the present Terms and Conditions.
    If the Purchase or the Order has been prepaid using a credit card, the funds are returned to the credit card from which the Purchase or the Order was paid.
  18. 3.9.4. The Company has the right to cancel the Purchase or the Order if it is suspected that third parties have illegally used the User’s data.
    In case of cancellation of the Purchase or the Order on this basis, the User must contact the Company to the email address help@bubble.ru and provide data identifying the User upon its request.
  19. 3.9.5. The Company has the right to cancel Purchases and Orders in other cases stipulated by these Terms.
  20. 3.10. Pre-order
  21. 3.10.1. The Company on the Website and the App can offer Purchases and Orders of Digital versions of Creations and Products that have not yet been on sale and are not in the warehouse of the Company for pre-order, the price and the shipment date of which are preliminary.
    This does not constitute a public offer.
    These Digital versions of Creations and Products are made in a separate Preliminary Purchase or Order (further referred to as Pre-Order).
    Pre-Order processing does not entail the Company's obligation to transfer the Products at a preliminary price.
  22. 3.10.2. The release date of pre-ordered Digital versions of Creations and Products. In respect of Digital versions of Creations and Products which are available to pre-order, there is a planned release date of the Digital versions of Creations and Products listed on the website, which can be changed.
    In case of a change in the release date for Digital versions of Creations and Products, the User is notified by e-mail address specified during registration on the Website or the App.
  23. 3.10.3. Price of Digital versions of Creations or Products in Pre-Order.
  24. 3.10.3.1. The price for the Digital versions of Creations or Products available for Pre-Order indicated on the Website is not final.
    In the case of price being changed by the manufacturer or supplier, the Company has the right to change the price, including already processed made Pre-Orders.
  25. 3.10.3.2. In case of a change in the price of the Digital versions of Creations or Products in the Pre-Order, an offer to purchase the Products at the new price is sent to the User at the e-mail address specified during registration on the Website.
    Also, information about the new price for the Product is displayed in the Personal account of the User in the "Orders" section.
    This proposal is an offer.
    The User has the right to agree to the terms of the Order for the Digital versions of Creations or the Products at the new price, or refuse to place an Order by replying to the received offer by e-mail.
    These actions can be performed when the User contacts the User Service of the Company.
  26. 3.10.3.3. If the User agrees with the new price of the Digital versions of Creations or the Products, the Order is processed and the User is informed of the expected date when Order will be transferred to the delivery service or when the Digital version of Creation will appear at the Library in the User’s personal Account.
    From this point on, the Order is subject to the terms and Conditions of sale of the Products established for ordinary Orders.
  27. 3.10.3.4. If the User does not confirm their agreement with the new price of the Digital version of Creation or the Product within 5 (five) calendar days in accordance with the procedure set forth in clause 3.13.3.2. of Terms, this is considered a refusal of the User from the Purchase or the Order, and the Pre-Order is automatically cancelled.
  28. 3.10.3.5 If the User cancels their Order for the Digital versions of Creations or the Products at the new price, provided that the Pre-Order has been paid, the funds can be returned by the means of the written application by the User in the way the payment was originally made by, in accordance with the provisions of clause 6.3. of the present Terms.
    If the Pre-Order has been prepaid using a credit card, the funds are returned to the credit card from which the Order was paid.
  29. 3.10.4 Failure to receive pre-ordered Digital versions of Creations or Products for sale. If, due to circumstances beyond the control of the Company, the manufacturer cancels or postpones the release of the Digital versions of Creations or the Products for an indefinite period, the Company unilaterally cancels the pre-Orders.
    At the same time, the funds transferred by the Users to pay for the Products in pre-Orders, can be returned upon a written request of the User in the way that the prepayment was originally made by, in accordance with the provisions of clause 6.3. of the present Terms.
    If the Order has been prepaid using a credit card, the funds are returned to the credit card from which the Order was paid.

4. Delivery

  1. 4.1. Methods of delivery are listed on the Website and the App.
    The agreed delivery method is the method chosen by the User from the available delivery methods when placing the Order.
  2. 4.2. The territory of delivery of some types of Products is limited to the Russian Federation.
    A detailed list of Products, the delivery of which is limited, can be clarified by sending an e-mail to the address help@bubble.ru.
  3. 4.3. The Company will make every effort to comply with the terms of delivery specified on the Website, however, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Company.
  4. 4.4. The risk of accidental loss of or damage to the Product passes to the User from the moment the recipient receives the Order and puts the signature in the documents confirming the delivery of the Order or giving the Product over to the delivery service.
    In case of non-delivery of the Order, the Company shall refund the User the cost of the pre-paid Order and delivery after receiving confirmation of the loss of the Order from the Delivery Service.
    In case the User chooses Russian Post as international mail delivery Service the risk of accidental loss or accidental damage to the Products before the transfer of the Products to the Delivery Service lies fully on the Company.
    After the transfer of the Products to the specified delivery Service, the responsibility of the Company is determined within the limits established by international postal legislation (world postal Convention of August 12, 2008).
  5. 4.5. The cost of delivery of each Order is calculated individually, based on its weight, region and method of delivery, and sometimes on the form of payment, and is indicated at the last stage of ordering procedure on the Website or the App.
  6. 4.6. Upon delivery, the Order is delivered to the User or to the person specified as the Recipient of the Order.
    If it is impossible to receive an Order made in cash by the persons listed above, the Order is given to a person who is ready to provide information about the Order (departure number and/or name of the Recipient), as well as to pay the cost of the Order in full to the person delivering the Order.
  7. 4.7. In order to avoid cases of fraud, as well as to carry out the obligations undertaken in clause 4.6., the person carrying out the delivery of the pre-paid Order shall be entitled to request the identity document of the Recipient.
    The Company guarantees confidentiality and protection of the recipient's personal information (clause 9.3.1.).
  8. 4.8. When transferring an Order, the User, in the presence of the person delivering the Order, shall check the appearance and packaging of the Order, the number of Products in the Order, the appearance and packaging of the Products, completeness, selection, except for cases of receiving the Order through automated pickup terminals.
  9. 4.9. The time allowed by the Company to receive the Order by the User is limited.
  10. 4.10. Failure to receive an Order within the terms specified in clause 4.9 of the Terms and Conditions shall be considered as the User's refusal of the sales contract and shall be the basis for cancellation of the Order by the Company.
    If the non-received Order has been prepaid, the funds shall be returned to the User in the manner provided for in clause 3.8.3 of the Terms and Conditions.

5. Payment for goods

  1. 5.1. The price of the Purchase of Digital versions of Creations and the Order of Products is indicated on the Website or the App.
    In case of incorrect indication of the price of the Digital version of Creation bought or the Product ordered by the User, the Company shall inform the User as soon as possible to confirm the Purchase or the Order at the corrected price or cancel the Purchase or the Order.
    If it is impossible to contact the User this Order is cancelled.
    If the Order has been prepaid, the Company returns User the amount paid for the Purchase or the Order to the credit card from which the payment was made.
  2. 5.2. The price of the Digital versions of Creations and the Products specified on the Website or the App can be changed by the Company unilaterally.
    The price of the Products is valid at the time of clicking “Proceed to payment” at the last stage of placing an Order.
    The price of the Digital versions of Creations or the Products already ordered by the User is not subject to change.
  3. 5.3. Methods of payment for the Purchase of Digital versions of Creations and for the Order of Products are listed on the Website under the “Payment Methods”.
    The agreed delivery method is the method chosen by the User from the available delivery methods when placing the Order.
  4. 5.4. The Purchase of Digital versions of Creations and Order of the Products are made when being prepaid by the User.
  5. 5.5. In case of prepayment of Digital versions of creations or Products, the Order is accepted for processing only after the User's funds are credited to the Company's account.
    In this case, the Products in the Order are reserved for a period of 12 calendar hours from the date of ordering.
    After this period, the reservation is cancelled and the Company can not guarantee the availability of Products in the warehouse of the Company, which may increase the processing time of the Order.
  6. 5.6. All transactions are final. The Company does not return the funds paid for the Purchase of Creations and the Order of Products with the exception of cases listen in the present Terms and Conditions.
  7. 5.7. Features of payment for Products using credit cards.
  8. 5.7.1. In accordance with the regulations of the Central Bank of the Russian Federation "On the issue of credit cards and transactions made using payment cards" dated 24.12.2004 №266-P transactions on Credit cards are made by the cardholder or a person authorized by a power of attorney issued in accordance with the law.
  9. 5.7.2.When making a payment for the Products by credit card at the Pickup Point, the User must present an identity document, except for the case of payment by a non-name credit card.
  10. 5.7.3. Authorization of operations on credit cards is carried out by the Bank.
    If the Bank has reason to believe that the operation is fraudulent, the Bank has the right to refuse to carry out this operation.
    Fraudulent transactions with Credit cards fall under article 159 of the criminal code.
    According to article 159 of the criminal code fraud is the theft of another's property or buying another's property by deception or abuse of trust and is punishable by a fine in the amount up to 120,000 rubles or in the size of the salary or the other source of income of the convicted person for a period up to 1 year, or by compulsory works for a term of up to 360 hours, or correctional labor for a term up to 1 year, or with arrest for the term up to 4 months, or by the limitation of freedom for a term up to 2 years, compulsory labor for up to 2 years, or by imprisonment for a term up to 2 years.
  11. 5.7.4. In order to avoid cases of various kinds of misuse of credit cards when paying, all Purchases and Orders placed on the Website or the App and prepaid by credit card are checked by the Company.
    The Company reserves the right to cancel the Purchase or the Order without giving any reasons.
    The cost of the Order is returned to the credit card of the owner.
  12. 5.7.5. Acceptance and processing of payments using credit cards are carried out by the provider of electronic payments Yandex.Office, or another electronic payments provider.
    The Company does not process the User credit card data, including the collection and storage.
  13. 5.8. The Company has the right to provide the User with discounts on Digital versions of Creations and Products and install a bonus program.
    Types of discounts, bonuses, the procedure and conditions of accrual are specified on the Website or the App in the relevant sections and can be changed by the Company unilaterally.
  14. 5.9. The Company has the right to set discounts in order to promote a particular method of payment for Purchase, Order, or delivery of the Products.
    In this case, the Company can limit the terms of discounts, limit their size.
  15. 5.10. When carrying out marketing activities involving the attachment of any objects in the User's Orders, the delivery of these attachments is carried out together with the User's Order.
    To refuse the attachment, the User must write a letter to the address help@bubble.ru
  16. 5.11. Customs duties are not included in the price.
    Terms of payment and customs duties are determined by the customs legislation of the country where the Order is delivered.

6. Return of goods

6. Return of goods
  1. 6.1. Return of Products of proper quality.
  2. 6.1.1. The User has no right to refuse the Products of proper quality having individually-certain properties if the specified Products can be used only by the User acquiring it.
  3. 6.1.2. In case of refusal of the Products according to paragraph 6.1.1. of the Terms, the Company shall refund the cost of the returned Products to the User, except for the Company's expenses for the delivery of the returned Products from the User, if any, not later than 10 days from the date of receipt by the Company of the User's written application.
    An application shall be deemed to have been filed in the proper form if it has been made in writing with the User's handwritten signature.
    The User's application for return is transmitted simultaneously with the Products, from which the User refuses.
  4. 6.1.3. Within 7 days from the date of receipt of the Order, not counting the day of transfer of the Products, the User has the right to exchange the Products of proper quality for similar Products, if the specified Products did not fit the User in shape, size, style, colour, size or configuration.
    The User is not entitled to exchange Products of proper quality specified in the List of non-food Products of proper quality that are not subject to return or exchange, approved by the government Of the Russian Federation from 19.01.1998 № 55.
  5. 6.1.4. Exchange of Products is carried out by returning the Products to the Company, the subsequent cancellation of the Order or the Products, then placing a new Order.
    In this case, the cancellation is technical action and does not imply the Company's refusal to perform the contract.
    The funds are returned to the User in the manner prescribed by paragraph 3.8.3.
    If the price of the Product increased at the time of registration of the new Order, before placing the User must contact User Service by writing to help@bubble.ru.
    Non-execution of a new Order for the Products within 15 calendar days from the date of cancellation of the Order is the action of the User, indicating the User's refusal to carry out the exchange.
  6. 6.1.5. If at the time of the User's request similar Products are not available for sale from the Company, the User has the right to refuse to perform the contract of sale and demand the return of the amount paid for the specified Products.
    The Company is obliged to return the money paid for the returned Products within 3 calendar days from the date of receiving of the Products returned by the User.
  7. 6.1.6. Exchange or return of Products of proper quality is carried out, if the specified Product is unused, preserved its presentation, consumer properties, seals, factory labels, etc. If there are any traces of the Product’s use found out, the Company reserves the right to refuse a refund on this basis.
  8. 6.1.7. In case of partial cancellation of the Products, if it is part of a set or multi-volume edition (for example, a book in 2 volumes), the return or exchange of the Products is carried out only in the full set.
  9. 6.2. Return of Products of inadequate quality
  10. 6.2.1. The User may return the Products of inadequate quality to the Company and demand a refund of the amount paid within the warranty period, expiration date or, if such period is not established, within a reasonable period not exceeding two years.
    The User may also require replacement of the Products of inadequate quality or elimination of defects.
    Methods and procedure for the return of Products are listed here. https://bubble.ru/en/refund
  11. 6.2.2. In case of refusal of the User from the contract and the requirement to return the amount paid for the Products in accordance with paragraph 6.2.1. of the Terms the cost of the Products shall be returned to the User within 10 days from the date of receipt by the Company of the written application of the User.
    An application shall be deemed to have been filed in the proper form if it has been made in writing with the User's handwritten signature.
    The User's application for return is transmitted simultaneously with the Products, from which the User refuses.
    The Products must be handed over together with the original warranty card and the conclusion of the service centre (if any).
  12. 6.2.3. Replacement of Products of inadequate quality for Products of proper quality is carried out by returning the Products to the Company, cancelling the Order or the Products, then placing a new Order. In this case, the cancellation is technical action and does not imply the seller's refusal to perform the contract.
    The funds are returned to the User in the manner prescribed by paragraph 3.8.3.
    If the price of the Product increased at the time of placing of the new Order, before placing the new order the Customer must contact Customer Service by writing to help@bubble.ru.
    Not placing a new order for the Goods within 15 calendar days from the date of cancellation of the Order is the action of the Client that indicates the client's refusal to carry out the exchange.
  13. 6.3. Refund policy
  14. 6.3.1. In case of cancellation of the Order or Products after the reception, the funds are refundable, and the method of return is determined depending on the method that was used by the User when paying for the Products.
    • 6.3.2. Refunds are made by the Company in one of the following ways:
    • a) in cash at the Company's location – only in case of cash payment;
    • b) by a postal order or Bank transfer by the details specified by the User in the application;
    • c) to the credit card with which the payment was made – in the case of payment by credit card;
    • d) to the account in other systems of non-cash payments of other non-cash means of payment (Yandex.Money, payment QIWI terminals, etc.), from which the payment was made – in the case of payment by the appropriate method;
  15. 6.3.3. In case of cancellation of the Order or Products before its receipt, the prepaid funds are automatically returned to the User.
    For Orders and Products paid by credit card, a refund to the card with which the payment was made will be automatically issued.
  16. 6.4. Procedure in case of violation by the Company of the terms of the selection(regrading).
  17. 6.4.1. In case of transfer of Products in violation of the terms of the selection does not apply the rules of Art. 468 of the civil code of the Russian Federation.
  18. 6.4.2. Unless otherwise provided by this Agreement, in case of detection in the Order of the Products that do not correspond to the ordered selection (regrading), the User has a right to refuse receiving of this Product and require replacement for the Products in the selection provided by the Order, or refund of money paid for effectively non-transferred Products.
  19. 6.4.3. The Products transferred to the User in violation of the terms of the selection shall be returned to the Company.
    If the User accepts this Product, the Company has the right to demand payment from the User for this Product at the price set by the Company for this Product on the Website at the time of transfer of the Products (including in court).
    If the actually transferred Products are not in the selection of the Company presented on the Website at the time of transfer of Products, this Products is paid at the price agreed with the Company.
  20. 6.4.4. Replacement of the Products which do not correspond to the Order on the selection is carried out by registration of the new Order.
    In case the Products which do not correspond to the selection were previously paid for by the User, their cost returns on the credit card from which payment was made or if the User has not paid for the missing Product, it is paid in any available way, chosen by the User or the Company in agreement with the User, when placing a new Order.
    If the price of the Product increased before the registration of the new Order User must contact User Service by writing to help@bubble.ru.
    Not placing a new order for the Products within 15 calendar days from the date of cancellation of the original Order is the action of the User that indicates the User's refusal to carry out the exchange.
  21. 6.4.5. If it is impossible to replace the Products, the Company shall notify the User by sending a message to the e-mail address specified by the User during registration, and the funds effectively paid for the non-transferred Products shall be returned in the manner prescribed by paragraph 6.4.6.
  22. 6.4.6.The funds paid by the User for the effectively non-transferred Products shall be returned to the credit card from which the payment was made or, if the prepayment was made in another way, shall be refunded within 10 days from the date of receipt of the User's written application for a refund.
    Refund of the amount paid for the Products is carried out in the way in which the payment was made.
  23. 6.5. Procedure for action in case of violation by the Company of the terms of the quantity.
  24. 6.5.1. Unless otherwise provided in this Agreement, the User is obliged to check the quantity of Products in the Order when transferring the Order.
    If during the transfer of the Order User finds discrepancies in the quantity of Products in the Order, the User is obliged to draw up an Act of discrepancy in the quantity in the presence of a representative of the Company or carrier.
  25. 6.5.2. If the Company has transferred to the User a smaller quantity of Products than determined by the Order (underinvestment), the User is entitled to accept the part of the Products corresponding to the Order and demand to transfer the missing quantity of Products, or, if the missing Products have been paid for, refuse the Order in the part of the missing Products and demand a refund for the missing Products.
  26. 6.5.3. If the missing Product has been pre-paid by the User, its value is automatically returned to the Bank card from which the payment was made.
  27. 6.5.4. The transfer of the missing Products is carried out by placing a new Order, on the condition of – unless stated otherwise by this Agreement - the provision by the User of the Act of discrepancy (Act of non-investment), drawn up in accordance with paragraph 6.5.1.
    If the price of the Product increased at the time of placing the new Order, before placing the new order the User must contact User Service by writing to help@bubble.ru.
    If the missing Product has not been previously paid for by the User, or its value has been returned to the credit card, it is paid in any way possible when placing a new Order.
    Not placing a new order for the Products within 15 calendar days from the date of cancellation of the original Order is the action of the User that indicates the User's refusal to carry out the exchange.
  28. 6.5.5. If it is impossible to transfer the missing Products, the Company shall notify the User by sending a message to the e-mail address specified by the User during registration, and the funds effectively paid for the missing Products shall be refunded within 10 days from the date of receipt of the User's written application for a refund with the User's handwritten signature, as well as the Act of discrepancy (Act of non-investment) in the amount drawn up in accordance with paragraph 6.5.1.
    Refund of the amount paid for the Products is carried out in accordance with paragraph 6.3.2. of the present agreement.
  29. 6.5.6. In case of violation of the clause 6.5.1 of the drawing Act by the User, the Company is entitled to refuse the User in satisfaction of claims by the number of the transferred Products.
  30. 6.6. If when receiving the Order through the automated pickup terminals, the Products were transferred to the User with violation of the terms of the contract relating to the quantity, range, completeness, the User has the right to inform the Company, making an application for a refund in writing with the handwritten signature of the User not later than 20 days after receipt of the Products.
    The application for return is sent simultaneously with the Products, which the User refuses (in case of availability of the Products).

7. Intellectual property

7. Intellectual property
  1. 7.1. Exclusive rights to the Digital Content posted on the Website or the App.
  2. 7.1.1. All Digital Content is subject to the exclusive rights of the Company, affiliated and authorized third parties, Users, and other rights holders, all rights to these objects are protected.
  3. 7.1.2. Except as provided in this Agreement and the applicable laws of the Russian Federation, no Digital Content may be copied (reproduced), processed, distributed, framed, published, downloaded, transmitted, sold, rented, changed, publicly demonstrated, translated, used for derivative projects based on the Digital Content, or otherwise used in whole or in part without the prior permission of the rights holder, except for the cases where the rights holder has expressly consented to the free use of the Digital Content by any person.
    Reproduction, copying, collection, systematization, storage, transfer of the Digital Content for the purpose of creating a database for commercial and/or non-commercial purposes and/or use of the Content in whole or in any part, regardless of the method of use, without the consent of the Company is not allowed.
  4. 7.1.3. The User, by posting the Digital Content legally owned by him on the Website, grants other users a non-exclusive right to use it within the framework of the functionality provided by the Website or the App only, by viewing, reproducing (including copying) and other rights solely for the purpose of personal non-commercial use, except when such use causes or may cause harm to the legally protected interests of the rights holder.
  5. 7.1.4. The User's use of the Content, access to which is obtained exclusively for personal non-commercial use, is allowed provided that all authorship marks (copyrights) or other authorship notices are preserved, the author's name is preserved unchanged, the work is preserved unchanged.
  6. 7.1.5. The User also grants the Company a non-exclusive right to use the Digital Content posted on the Website and legally owned by the User free of charge in order to ensure the functioning of the Website by the Company to the extent determined by the functionality and architecture of the Website, and displaying the Digital Content in the Company's promotional materials, including within the images of the interface of the Website, including by bringing such promotional materials to the public.
    This non-exclusive right is granted indefinitely and extends to the territory of countries around the world.
    The end of the term of posting Content on the Website does not entail the need to withdraw from the circulation of promotional materials of the Company with the display of the Digital Content (including their removal from the Internet).
    The Company is entitled to transfer the rights specified in this paragraph to third parties.
  7. 7.1.6. Except for their own Content, the User may not upload or otherwise communicate to the public (publish on the Website) the Digital Content of other sites, databases and other results of intellectual activity in the absence of explicit consent of the copyright holder to such actions.
  8. 7.1.7. Any use of the Website or the Digital Content other than as permitted in these Terms and Conditions or with the explicit consent of the rights holder for such usage, without the prior written permission of the rights holder, is strictly prohibited.
  9. 7.2. Liability for violation of exclusive rights.
  10. 7.2.1. The User is personally responsible for any Content or other information that they upload or otherwise make available to the public (publishes) on or through the Website.
    The User has no right to upload, transmit or publish Digital Content on the Site, if they do not have the appropriate rights to perform such actions, acquired or transferred to them in accordance with the legislation of the Russian Federation.
  11. 7.2.2. Company may, but is not obligated to, search the Website for prohibited Content and may remove or move (without warning) any Digital Content or users in its sole discretion, for any reason or no reason at all, including, without limitation, moving or removing Digital Content that, in Company's sole discretion, violates the present Agreement, the laws of the Russian Federation and/or may violate the rights, harm or threaten the safety of other Users or third parties.
  12. 7.3. Third party Content.
  13. 7.3.1. The Website and the App contain (or may contain) links to other websites on the Internet (third party websites) as well as articles, photographs, illustrations, graphics, music, sounds, videos, information, applications, programs and other Digital Content owned or originating from third parties (third party Digital Content), and being a result of intellectual activity and protected in accordance with the legislation of the Russian Federation.
  14. 7.3.2. These third parties and their Content are not checked by the Company for compliance with any requirements (reliability, completeness, conscientiousness, etc.).
    The Company is not responsible for any information posted on third party websites to which the User gains access through the Website, or the App, or through third party Content, including any opinions or statements expressed on third party websites or in their Content.
  15. 7.3.3. A link to any site, product, service, any information of a commercial or non-commercial nature posted on the Website or the App does not constitute an endorsement or recommendation of these products (services) by the Company.

8. Warranties and liability

8. Warranties and liability
  1. 8.1. The Company is not responsible for the damage caused to the User due to improper use of the Digital versions of Creations and Products bought and ordered through the Website or the App.
  2. 8.2. The Company is not responsible for the content and operation of External Websites.
  3. 8.3. The Company has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the User to third parties.
  4. 8.4. The User undertakes not to use the purchased Creations and the ordered Products for business purposes.
  5. 8.5. The Company is not responsible for the losses that the User may incur as a result of the fact that his login and password have become known to a third party.

9. Refusal of guarantees

  1. 9.1. The User agrees with the fact that the access and use of the Website and the App are provided “as is” without any guarantees on the Company’s side. The Company bears no obligations considering any implied or pronounced guarantees, including: guarantee of quality of Digital versions of Creations and Products, accordance to purpose, name, quantity, and absence of any violations. The Company gives no promises and fully denies any guarantees considering the accuracy, completeness, availability, accordance and promptness of provision of Digital versions of Creations and any Digital Content of the Website or the App. The company cannot guarantee that the Website and the App and the access to them will be uninterrupted, infallible, protected, free of viruses, harmful code or other damaging components. The Company takes no responsibility for any damages or harm caused to the User’s devices, loss of data, or other inconveniences caused as a result of using the Website or the App.

10. Privacy and protection of personal information

  1. 10.1. Detailed information on the confidentiality and protection of personal information is available at https://bubble.ru/en/privacy

11. Legal restrictions

  1. 11.1. Use of the Website and the App is prohibited if it contradicts the applicable law.
    The User has no right to use the Website or the App anywhere or in any way that would break the applicable law. Effect of any functions, Creations or other services is cancelled if they are prohibited by law. The Company has the right to refuse or limit the User’s or anyone else’s access to any function or any service at its own discretion.

12. Other conditions

  1. 12.1. The law of Russian Federation applies to the relationship between the User and the Company
  2. 12.2. In case there are any questions and complaints from the User, he should contact the User Service of the Company by phone or at help@bubble.ru
    At the same time, the Company's responses to the User's requests are recognized as "sent in the appropriate form" if they are sent to the User's e-mail address specified during registration.
    The parties will try to resolve all disputes through negotiations, if the agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation at the location of the Company.
  3. 12.3. If a court finds any provision of these Terms and conditions to be invalid, the remaining provisions shall not be invalid.
  4. 12.4 This Agreement shall come into effect for the User from the date of its accession to it and shall be valid for an indefinite period.
  5. 12.5 This Agreement supersedes all previous agreements between the User and the Company.