Empty cart Ru

Returns & exchanges

Returns & exchanges

Please note that books of proper quality according to the list of non-food products of proper quality that are not subject to return or exchange for similar goods other sizes, shapes, dimensions, style, colors or complete sets are NOT SUBJECT to return!
For more information visit https://bubble.ru/en/agreement.
Return and exchange of other goods is carried out according to the rules.

Return policy

  1. 1.1. The site is owned and administered by LLC "BUBBLE".
  2. 1.2. By ordering Products through the Site, the Customer agrees to the terms of sale of goods (hereinafter referred to as "the Terms") set out below.
  3. 1.3. These Terms, except for paragraph 3.12 "Pre-order", as well as information about the Goods presented on the Website, are a public offer in accordance with article 435 and part 2 of article 437 of the civil code of Russian Federation.
  4. 1.4. The relations between the Customer and the Seller are subject to the provisions of the civil code on retail sale (Paragraph 2 Chapter 30), as well as the Law of the Russian Federation "On consumer protection" of 07.02.1992 № 2300-1 and other legal acts adopted in accordance with them.
  5. 1.5. The Seller reserves the right to make changes to these Terms and Сonditions, therefore, the Client undertakes to regularly monitor changes in the terms and Conditions posted on the Website.
  6. 1.6. The client agrees to the Terms by clicking "Confirm order" or “Proceed to the payment” at the last stage of ordering on the Website or by giving consent to the operator when ordering by phone.
    The performance of these actions is a fact confirming the conclusion of the contract between the Client and the Seller.
  7. 1.7 Terms of sale contain items with active hyperlinks to specific thematic sections with more detailed information, which are an integral part of the Terms of sale.
    The method of providing access to certain parts of these Terms by means of active hyperlinks is a generally accepted method of placing information on the Internet.
  8. 1.8. In the case of promotional events- promotions, in terms of promotions posted on the Website, special provisions governing the procedure for ordering and return of goods may be established.
    In this case, the terms of this promotions are an integral part of these Terms of sale and shall be applied to persons taking part in the promotion.
    Making a promotional Order and/or fulfilling other conditions of participation in the promotion means that the Client agrees to the terms of the relevant promotion.

Goods of inadequate quality

We accept the return of defective goods only if the defect can obviously be classified as a manufacturing defect.

Refund of shipping costs for the Goods of

Proper quality.
When returning the goods of proper quality, the cost of delivery and shipment is not compensated.

Inadequate quality.
If you return the goods of inadequate quality, provided that the defect was not the fault of the client, we will refund the shipping cost.
When returning such goods by Russian Post, we will compensate your expenses for the return shipment - please send a scan of the postal receipt to the email address help@bubble.ru.

How and where to return the goods?

How and where to return the goods?

To make a return you need to:

  1. 1. Write to help@bubble.ru to ask for a template of an application for a return.
  2. 2. Fill in the application.
  3. 3. Print and sign the application (mandatory).
  4. 4. Send a scan or a photo of a filled in and signed application to help@bubble.ru
  5. 5. Assemble a package consisting of:
    • - The Goods
    • - The signed application for refund
    • - A receipt*
  6. 6. Send the package.

We only accept the return of goods by the Russian post or international shipping. You need to send us the Goods to the following address:
125040, Moscow, Leningradsky prospect, house 15, build. 12.
The package should be marked as "return" on the box.

We draw your attention to the need to carefully pack the goods you return, especially if it is a fragile object (e.g. ceramic mug). As packaging for a return, we recommend only original packages of the Russian Post.If the return comes to us in improper condition due to inadequate packaging, the money for the goods will not be returned.

* You have the right to make a return without a sales receipt, and we will obligatorily make every effort to identify the goods for the purpose of returning the money. However, the Company reserves the right to request additional proof of purchase being made in our online store.
If you do not provide such, we will be forced to decline a refund.