Please note that books of proper quality according to the list of non-food products of
proper quality that are not subject to return or exchange for similar goods other sizes, shapes, dimensions,
style, colors or complete sets are NOT SUBJECT to return!
For more information visit https://bubble.ru/en/agreement.
Return and exchange of other goods is carried out according to the rules.
We accept the return of defective goods only if the defect can obviously be classified as a manufacturing defect.
When returning the goods of proper quality, the cost of delivery and shipment is not compensated.
If you return the goods of inadequate quality, provided that the defect was not the fault of the client, we will refund the shipping cost.
When returning such goods by Russian Post, we will compensate your expenses for the return shipment - please send a scan of the postal receipt to the email address firstname.lastname@example.org.
To make a return you need to:
Please note that the returning goods must be carefully packaged, especially those fragile (a mug, for example). We advise using original parcel boxes provided by the post service. If the goods come to us damaged due to bad packaging, no money will be returned.
* You have the right to perform a return without a receipt and we’ll do everything in our power to identify the goods in order to return your money to you. However, the Company reserves the right to ask for additional proof of purchase being performed through our Internet store. If no such proof is provided, we’ll be forced to refuse the return.
If the order was made with payment upon receipt at a pickup point, to perform a return or a replacement you’ll need to come to the same pickup point with a receipt and your passport.